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Experience
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Technical Writer, Dec. 2024 – Present Beazley Security—West Hartford, CT [Remote]
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Collaborate with security analysts, engineers, product managers, and leadership to create internal- and external-facing content on threat analysis, incident response, risk mitigation, and system architecture.
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Review, edit, and provide feedback on threat advisories when new, high-impact threats are identified.
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Write product and UI content for an exposure management platform, including threat descriptions, impact statements, and terminology definitions; draft internal help and IT troubleshooting articles.
Senior Technical Writer, Feb. 2023 – Dec. 2024 CyberCube Analytics, Inc.—San Francisco, CA [Remote]
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Led documentation initiatives for product, data science, analytics, and engineering teams, enhancing risk management communication for a B2B cyber insurance/cybersecurity analytics SaaS platform.
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Documented 5 new APIs, each with 15 - 20 endpoints; streamlined 4,000+ lines of YAML to 1,400 for key APIs.
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Proposed and created a working chatbot to answer documentation questions using a large-language model (LLM); collaborated with internal stakeholders to write UI elements, test responses, and optimize the chatbot.
Senior Technical Writer, June 2022 – Feb. 2023 TuSimple, Inc.—San Diego, CA [Remote]
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Planned maintenance, assembly, and testing documentation for autonomous driving technology; managed deliverables among cross-functional teams that included electrical, mechanical, software, and system engineers.
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Identified and executed high-impact improvements in legacy documentation for internal engineering teams; programmed interactive forms for tracking and data collection using Apache Velocity.
Technical Writer / Proposal Writer, Nov. 2021 – May 2022 MediKeeper, Inc.—San Diego, CA [Remote]
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Established a documentation strategy for a B2B health management SaaS platform, including a standardized approval workflow, style guide, and content organization strategy; built a doc portal from the ground up.
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Wrote 50+ page responses for RFx opportunities from health insurance companies, third-party administrators, and wellness companies; populated and maintained a database of 500+ Q&A pairs for collaboration and reuse.
Technical Writer, May 2018 – Nov. 2021 Agiloft, Inc.—Redwood City, CA [Remote]
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Expanded training offerings for a B2B contract management SaaS platform to include 40+ interactive modules; designed an advanced unit featuring topics on artificial intelligence, automation, and information security.
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Implemented a training feedback system for customers and employees that increased the number of participants who expressed high satisfaction by 64%.
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Collaborated remotely with a small team of writers to maintain a wiki with hundreds of user-, admin-, and developer-facing articles; developed content on data integration strategies, system design, and web APIs.
Technical Writer, June 2016 – May 2018 Pinnacle Climate Technologies—Eden Prairie, MN
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Executed a documentation strategy for a manufacturing company’s e-commerce initiative; established a formal documentation review process and reduced the per-document error rate from 0.5% to less than 0.1%.
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Created 30+ labels and 3 user manuals totaling 80+ pages for the simultaneous launch of several product lines.
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Skills
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Experience with RESTful APIs, cURL, UX/UI design, SCORM/instructional design, and translation/localization
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Tools: Confluence, Jira, Camtasia, SnagIt, Acrobat, InDesign, Illustrator, Lucidchart, Visio, SharePoint, Google and MS Office suites, RFPIO, Docker, Postman, Swagger, Linux/Ubuntu, Git/GitHub, Strapi, Figma, ChatGPT/LLMs
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Languages/Other: HTML, CSS, Python, SQL, JSON, YAML, XML, Markdown
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Education & Certifications
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Data Science; Applied AI; Cybersecurity – Professional Certs., 2022 – 2025 IBM; Google
AWS Certified Cloud Practitioner, 2022 Amazon Web Services—Amazon, Inc.
M.S. in Technical and Professional Communication, 2015 University of Wisconsin, Stout—Menomonie, WI
B.S. in Psychology, 2010 Minnesota State University—Mankato, MN